Celeste headlee’s (paraphrased) rules for conversation:
- Listen.
- Be present in the moment; don’t multi-task.
- Don’t preach.
- Use open-ended questions
- Let the other person’s conversation flow; don’t jump in.
- If you don’t know, say you don’t know.
- Don’t equate your experience with others'.
- Don’t repeat yourself.
- Skip the unimportant details.
- Be brief.